We want every “Trove” box to be met with a smile. If a toy isn’t the right fit for your little one, our return policy is designed to be as stress-free as possible.
3.1 Eligibility for Returns (7-Day Window)
To ensure the hygiene and safety of our toys, returns are accepted under these conditions:
- Unopened & Unplayed: The toy must be in its original, unopened packaging with all factory seals and tags intact.
- Hygiene Standards: Items like pacifiers, teether-toys, or fabric plushies that have been removed from their sealed hygiene bags cannot be returned.
- Damaged on Arrival: If a toy arrives broken or missing a piece, please take a photo immediately so we can send a “Rescue Set.”
3.2 Non-Returnable Items
- Personalized Toys: Any item engraved or custom-made with a child’s name.
- Assembled Large Items: Play-kitchens or climbers that have already been put together.
- Sale Items: “Clearance Trove” items are final sale.
3.3 The Return Journey
- Notification: Email
hello@tinytroves.storewithin 48 hours of delivery with your order ID and a photo of the item’s condition. - Review: Our “Play Experts” will review the request within 24 business hours.
- Logistics: For defective items, we cover the return shipping. For “change of mind” returns, a standard logistics fee of PKR 250 applies for the return courier.
3.4 Refunds & Trove-Tokens
- Refunds: Processed to your original payment method within 10–12 business days.
- Trove-Tokens: You can opt for instant store credit to quickly choose a different toy that better suits your child’s current interests.